SHIPPING POLICY

All orders are shipped by UPS Ground or FedEx unless otherwise requested. Customers are responsible for all freight, hazmat, insurance, handling charges, and import fees, taxes, duties, customs charges, etc. associated with international shipments.

Shipping can take anywhere from 7-10 business days depending on location. Special or custom orders may require additional lead time. It happens sometimes the delivery may be delayed due to factors like weather or holidays which is out of our control.

 

FAQ:

WHAT IF I NEED TO UPDATE OR CHANGE MY SHIPPING INFORMATION?

Emails us ASAP through info@calibearwholesale.com. Nothing can be changed any more once your order is shipped.

IS SHIPPING DISCREET?

All orders are shipped in plain unmarked carton boxes.

There are no logos or anything to indicate what is inside the package. Only you will know what is inside!

HOW CAN I CHECK WHETHER MY ORDER HAS SHIPPED?

All orders will be shipped safely and discreetly within 24~48 hours normally and an email of shipping confirmation will be sent to you with tracking information.

HOW CAN I TRACK THE SHIPPING?

You will receive emails for shipping updating if you have provided email when placed the order.

Or you can always click the “Track Page” button on the email of shipping confirmation that sent to you after your order shipped.

MY ORDER NEVER ARRIVED.

First, check the tracking. If it’s still in transit, just wait until they deliver it. It happens sometimes the delivery may be delayed due to factors like weather or holidays which is out of our control.

If your package tracking information shows delivered but you did not receive it, you will need to contact your local post office with the tracking number to see where the package was left.

AN ITEM IS MISSING FROM MY PACKAGE

Email us at info@calibearwholesale.com within 72 hours of receiving your order.

Sometimes items ship from separate warehouses so you might receive separate packages to complete your order.

WHAT IF MY ORDER BREAKS DURING SHIPPING?

We package all orders using our proven system we developed to prevent 99.99% of breakage during shipping. In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery through info@calibearwholesale.com. We will need CLEAR photos of the broken or incorrect items and the box in order to file a claim with the shipping carrier and proceed with a refund or a brand new replacement as you required. 

WRONG OR INCORRECT ADDRESS.

If you order a product and fail to put the correct and sufficient address and contact information, and the package is returned to us, you will be responsible for paying to have the product shipped to the correct address.

We use the exact address you provide when shipping a product. Please be sure to double check for typos before submitting your order.